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Auto Claims Advisor
Aviva
Calgary, CAN
Full-time
Mid · 1+ years experience
Hybrid
Discovered Today
Free
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Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The Opportunity
We have incredible opportunities at Canada’s leading property and casualty insurance group, Aviva Canada. Our Auto Claims team is on the hunt for Auto Claims Advisors – empathic, motivated and customer focused individuals. If you enjoy working in a fast-paced environment, have the passion to help people and the desire to grow professionally, we would love to hear from you!
As an Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through the claims process, conducting investigations and making the decision on the best course of action.
To meet our customer’s needs, you must be available to work on a rotating shift schedule during the hours of 8am to 6pm on Monday through Friday.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
What you'll do:
Guide customers through the claims process by investigating their auto collision claim and looking after their needs
Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
Work autonomously in a digital environment
Actively participate in ongoing training to keep up to date with best practices in claims handling
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