Authorization Specialist at Super — Phoenix, USA | Base Career

Full Job Posting

Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products.
Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.
Respond in a timely manner to customer inquiries electronically or by phone
Proactively reach out to customers to bolster high levels of satisfaction and engagement
Work closely with cross functional teams including sales, purchasing and field ops
Interact directly with customers and service providers with respect to ongoing warranty claims and service.
Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.
Handle assigned claims accurately while meeting our service level agreements.
Handle and perform multiple tasks throughout the workday

Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
Excellent time-management skills and ability to prioritize workload
Strong critical thinking skills and attention to detail
Exceptional Customer Service, Communication, and Organizational skills
Excellent listening, verbal, and written communication skills are essential
Plumbing, HVAC, and Appliance knowledge are preferred
At least 2 - 4 years in customer service
Autonomous problem-solving skills
Knowledge of insurance policies and experience determining coverage preferred
At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.
We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives
Opportunities for growth within the company

Authorization Specialist