Audio Visual Teleconference Technician II

Audio Visual/Video Teleconference Tech II Location: Colorado Springs, CO Clearance: Must be eligible to obtain a clearance Duties/Responsibilities :

Execute and support the following task areas:

• In support of Missile Defense Agency events, install (to include design and test), operate, and maintain video conferencing equipment.
• Must have the ability to be able to follow signal flow schematics/diagrams for installation and O&M Maintenance
• Provide technical operational support of the Presentation Center for Mission support
• As operational tempo permits, provide Audio Visual, VTC and collaboration system facilitation to other users
• Provide VTC and Audio-Visual Teleconference operational support and facilitation within Top Secret SCI/SAP facilities
• Maintain the video conferencing-unique hardware, software, and peripherals. (e.g., TelePresence, CODEC, AV, Monitors, Extron/AMX Touch Panels).
• Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities
• Maintain equipment per Information Assurance guidance from both the manufacturer and Government (e.g., the CERT IAVM and DISA)
• Troubleshoot and resolve collaboration and business application incidents
• Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs
• Execute configuration management plans, processes and procedures
• Maintain/utilize manufacturer service and/or maintenance agreements
• Coordinate, integrate, implement (including test, and accept), future collaboration services and equipment
• In conjunction with site security processes, comply with access control procedures for facilities housing Video Conferencing Systems

• CEDIA Certification a plus
• CTS, CTS-I, a plus
• AMX ACE a plus
• Extron Audio Visual Technician Certificates a plus