Audio Video Support Engineer (UC Engineer)
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Key skills for this role
About the Role
Support video conference technology, manage Cisco/Microsoft Teams environments, troubleshoot audio-visual issues, and ensure customer satisfaction through effective communication.
Key Skills for This Role
Responsibilities
- Manage and maintain Cisco/Microsoft Teams room environment through active monitoring and alerting tools
- Provide onsite and remote support for video conference technology
- Support Microsoft Live Events sessions as producer, organizer and technical support
- Troubleshoot Audio Visual and Video Conference hardware issues
- Manage RMA including warranty returns and vendor/supplier management
- Proactively identify issues and implement solutions
- Manage work and support requests via ITIL management tools within Service SLA's
- Communicate with key stakeholders and support service delivery team
Requirements
- Experience in Video Conference technology across multiple vendors with focus on Cisco hardware, Microsoft Teams and Cisco CVI
- Experience with Video Conference device management platforms including Cisco Control Hub, Microsoft Teams Premium and Microsoft Teams Admin Centre
- Ability to troubleshoot Audio Visual and Video Conference hardware
- Understanding of audio, video and network signal flows
- Experience with ITIL management tools within Service SLA's (ServiceNow)
- Ability to support Microsoft Teams Live Events and Town Halls
- Experience managing Microsoft Teams Rooms on Android (desired)
Full Job Posting
Role Overview
- Require video conference technology support team members to help manage and maintain the Cisco/Microsoft Teams room environment.
- Support includes onsite and remote requirements, helping international sites via phone and email.
- Role also requires supporting Microsoft Live Events sessions as producer, organizer and technical support.
Experience & Knowledge
- Experience in Video Conference technology across multiple vendors with focus on Cisco hardware, Microsoft Teams and Cisco CVI.
- Experience with Video Conference device management platforms including Cisco Control Hub, Microsoft Teams Premium and Microsoft Teams Admin Centre.
- Desired: Experience managing Microsoft Teams Rooms on Android.
- Ability to troubleshoot Audio Visual and Video Conference hardware.
- Clear understanding of audio, video and network signal flows.
- Ability to manage RMA including warranty returns and vendor/supplier management.
- Proactively identifies issues and acts to implement solutions.
- Can manage work and support requests via ITIL management tools within Service SLA's (ServiceNow).
- Ensures compliance based activities are undertaken in a timely manner.
- Maintains contact with clients, key suppliers, other internal businesses.
- Effectively communicates with key stakeholders.
- Ability to work with local India team and Australia based support teams.
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