linkedin
Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)
Saudi Entertainment Ventures | SEVEN
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 2 weeks ago
Staff supervisionAttraction operationsGuest serviceHospitality operationsSafety protocolsEquipment and facility checks
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Staff supervisionAttraction operationsGuest service
Role Overview
The Shift Supervisor manages staff and oversees attraction-floor operations during an assigned shift.
The role ensures smooth and efficient operations while maintaining high standards of guest service, safety, and compliance.
Key Skills for This Role
Staff supervisionAttraction operationsGuest serviceHospitality operationsSafety protocolsEquipment and facility checks
Full Job Posting
Role Overview
The Shift Supervisor manages staff and oversees attraction-floor operations during an assigned shift.
The role ensures smooth and efficient operations while maintaining high standards of guest service, safety, and compliance.
Staff Supervision
- Lead and manage the team during the assigned shift and ensure adherence to SEVEN standards.
- Assign tasks based on operational needs and provide on-the-spot training, guidance, and support.
Operational Oversight
- Monitor guest services, equipment maintenance, safety protocols, and other floor activities.
- Ensure the attraction is clean, well-maintained, and fully operational throughout the shift.
- Address operational issues and escalate matters to the Attractions Manager when necessary.
Guest Experience
- Ensure guests receive high-quality service and a positive, memorable experience.
- Handle guest inquiries, complaints, and feedback professionally and resolve issues promptly.
- Promote a culture of guest service excellence and encourage staff to exceed expectations.
Safety and Compliance
- Enforce safety protocols and ensure staff and guests follow SEVEN safety standards and procedures.
- Conduct regular equipment and facility checks to identify hazards or maintenance needs.
- Ensure shift activities comply with local regulations and SEVEN internal policies.
Reporting
- Maintain records of shift activities, staff attendance, guest interactions, incidents, and operational issues.
- Prepare timely shift reports for the Attractions Manager with outcomes, challenges, and recommendations.
- Complete all required documentation accurately and on time.
Qualifications and Experience
- High school diploma or equivalent is required.
- Three to five years of supervisory experience in a guest-facing environment is required.
- Entertainment or hospitality experience is preferred.
- Hospitality or management qualifications and related certification are advantageous.
- Strong leadership and communication skills are required.
- A proven record of excellent guest service and effective guest interaction management is required.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career