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Atlassian Support Technician
Semtech
Pune, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 1 weeks ago
JiraConfluenceITSMActive DirectoryeazyBIScriptRunner
Free
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JiraConfluenceITSM
Key Skills for This Role
JiraConfluenceITSMActive DirectoryeazyBIScriptRunner
Full Job Posting
Responsibilities
- Serve as first-line support for Jira and Confluence users via our ITSM ticketing system
- Triage and resolve common requests: user access, permission schemes, project and space configuration, workflow questions, and plugin behaviour
- Provision and maintain user accounts, groups, and directory synchronization with Active Directory
- Create and maintain Jira projects, Confluence spaces, dashboards, filters, and basic automation rules
- Build and tune reports in eazyBI in response to stakeholder requests
- Author Jira automation rules and assist with ScriptRunner scripts under guidance
- Maintain platform documentation, runbooks, and end-user knowledge base articles
- Support plugin lifecycle activities: evaluations, upgrades, and license tracking
- Assist with patching, upgrades, and scheduled maintenance windows on the Atlassian server estate
- Escalate complex issues with clear reproduction steps and supporting context
- Identify recurring pain points and propose configuration or process improvements
Required Skills
- 1–2 years of hands-on experience administering or power-using Jira and Confluence (Data Center or Cloud)
- Working knowledge of Jira fundamentals: projects, issue types, workflows, screen schemes, permission schemes, and notification schemes
- Familiarity with Confluence space administration, page restrictions, and templates
- Comfort writing and debugging Jira automation rules
- Basic SQL for ad-hoc reporting and data validation
- Linux command-line literacy: navigating filesystems, reading logs, running basic shell tasks
- Strong written communication and a customer-service mindset
- Methodical troubleshooting with attention to reproduction steps and root cause
Preferred Skills
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