At Your Service (AYS) Agent
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Key skills for this role
About the Role
Marriott International is seeking an At Your Service (AYS) Agent to handle guest requests via phone, email, and chat. The role involves operating the switchboard, processing wake-up calls, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Answer, record, and process guest requests via telephone, email, chat, and mobile devices
- Operate telephone switchboard, process wake up calls, and direct calls
- Log guest requests into computer and follow up to ensure resolution
- Provide information about room features, property amenities, and local areas
- Process room service orders and answer menu questions
- Assist guests with internet and guestroom entertainment
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
Full Job Posting
Position Summary
- Answer, record, and process all guest requests via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process wake up calls, and connect/direct calls.
- Log all guest requests into computer and follow up to ensure satisfaction.
Responsibilities
- Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
- Operate telephone switchboard, process wake up calls, and direct calls.
- Log guest requests into computer and follow up to ensure resolution.
- Provide information about room features, property amenities, and local areas.
- Process room service orders and answer menu questions.
- Assist guests with internet and guestroom entertainment.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
Additional Information
- Full time position, non management.
- Located in Doha, Qatar.
- Must maintain professional appearance and confidentiality.
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