At Your Service Agent (Element West Bay Doha)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International is seeking an At Your Service Agent for Element West Bay Doha to handle guest calls, requests, and communications. The role involves operating the telephone switchboard, processing wake-up calls, and dispatching staff as needed.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Operate telephone switchboard station
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls
- Advise guest of any messages received
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for an extended period of time
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Ability to enter and locate information using computers and/or POS systems
Full Job Posting
Position Summary
- Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls.
- Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate.
- Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly.
- Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Key Responsibilities
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Guest Experience Expert
Mecca, KSA
Marriott International is seeking a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Mecca. The role involves processing operational needs, addressing guest requests, and sharing local hig
Guest Experience Expert-(Saudi National)
Mecca, KSA
Marriott International seeks a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Makkah. Responsibilities include check-in/out, addressing guest requests, and sharing local highlights. This
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Hostess
Riyadh, KSA
Marriott International is seeking a Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior experience
Engineering Admin Assistant
Dubai, UAE
Marriott International seeks an Engineering Admin Assistant to serve as a point of contact for clients, handle administrative tasks, and support engineering operations at JW Marriott in Dubai. The role requires strong co
Hotel Cleanliness Expert
Dubai, UAE
Additional Information Job Number 26085924 Job Category Housekeeping & Laundry Location Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remote
Guest Experience Expert
Mecca, KSA
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA
Host/Hostess
Riyadh, KSA
Hostess
Riyadh, KSA
Engineering Admin Assistant
Dubai, UAE
Hotel Cleanliness Expert
Dubai, UAE