AsstMgr-Restaurants
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Key skills for this role
About the Role
Marriott International seeks an Assistant Manager for Restaurants to oversee daily restaurant operations, supervise staff, ensure guest satisfaction, and assist with menu planning.
Key Skills for This Role
Responsibilities
- Assist in daily supervision of restaurant operations and menu planning
- Maintain sanitation standards and assist servers and hosts on the floor during peak meal periods
- Handle employee questions and concerns, monitor performance, and provide feedback
- Supervise daily shift operations in the absence of the Director of Restaurants or Restaurant Manager
- Ensure compliance with restaurant policies, standards, and procedures
- Interact with guests to obtain feedback on product quality and service levels
- Supervise staffing levels to meet guest service, operational needs, and financial objectives
- Handle guest problems and complaints
- Supervise ongoing training initiatives and communicate performance expectations
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
JOB SUMMARY
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
- Assisting in Management of Restaurant Team: Handles employee questions and concerns; monitors employees; provides feedback; assists in supervising daily shift operations; supervises restaurant in absence of Director of Restaurants or Restaurant Manager.
- Conducting Day to Day Restaurant Operations: Ensures employees have proper supplies; communicates issues to Chef and Restaurant Manager; ensures compliance with policies; monitors alcohol beverage service; manages to achieve budgeted goals; performs duties of restaurant employees; opens and closes s
- Providing Exceptional Customer Service: Interacts with guests; supervises staffing levels; encourages excellent customer service; handles guest problems; strives to improve service performance; sets positive example; assists in review of comment cards; meets and greets guests.
- Conducting Human Resource Activities: Supervises ongoing training; uses on the job training tools; communicates performance expectations; coaches and counsels employees.
- Additional Responsibilities: Provides information to supervisors; analyzes information; assists servers and hosts; recognizes good quality products; supervises daily shift operations in absence of Restaurant Manager.
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