AsstMgr-Restaurant
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Key skills for this role
About the Role
Marriott International is looking for an Assistant Restaurant Manager to oversee daily restaurant operations, supervise staff, and ensure guest satisfaction. The role involves assisting with menu planning, maintaining sanitation standards, and managing shifts in a fast-paced hospitality environment.
Key Skills for This Role
Responsibilities
- Handle employee questions and concerns
- Monitor employees to ensure performance expectations are met
- Provide feedback to employees based on observation of service behaviors
- Assist in supervising daily shift operations
- Supervise restaurant and all related areas in absence of Director of Restaurants or Restaurant Manager
- Participate in department meetings
- Ensure all employees have proper supplies, equipment and uniforms
- Communicate to Chef and Restaurant Manager any issues regarding food quality and service levels
- Ensure compliance with all restaurant policies, standards and procedures
- Monitor alcohol beverage service in compliance with local laws
- Manage to achieve or exceed budgeted goals
- Open and close restaurant shifts
Requirements
- Assist in daily supervision of restaurant operations
- Assist with menu planning
- Maintain sanitation standards
- Assist servers and hosts on the floor during peak meal periods
- Strive to improve guest and employee satisfaction
- Determine training needed and implement plan
Full Job Posting
Job Summary
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
- Assists in the daily supervision restaurant operations and assists with menu planning.
- Maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
- Strives to continually improve guest and employee satisfaction.
- Determines training needed to accomplish goals, then implements plan.
Core Work Activities
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Opens and closes restaurant shifts.
Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
Conducting Human Resource Activities
- Supervises on going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on going basis.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Restaurant Manager.
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