AsstMgr-Housekeeping

Job Summary

Education and Experience

• High school diploma or GED and two years of experience in housekeeping or a related professional area.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
• Maintain current knowledge and understanding of OSHA regulations.

Housekeeping Operations and Budgets

• Oversee lost and found procedures and comply with loss prevention policies and procedures.
• Use room-cleaning and checkout information to prepare work assignments.
• Inventory stock and manage linen and guest supplies to maintain adequate resources.
• Communicate guest room status to the Front Desk and coordinate room maintenance needs with Engineering.
• Ensure employees have proper supplies, equipment, and uniforms.
• Supervise shifts, housekeeping standards, inspections, staffing levels, and operations in the absence of the Director of Services or Housekeeping Manager.

Guest Service

• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Review comment cards and guest satisfaction results with employees.
• Empower employees to provide excellent customer service within established guidelines.
• Set a positive example for guest relations.

Human Resources Activities

• Support training for current and new employees and participate in employee accident investigations as needed.
• Communicate performance expectations, monitor progress, coach employees, and provide service-performance feedback.
• Manage payroll administration and use the Labor Management System for scheduling and time and attendance tracking.
• Participate in hiring, progressive disciplinary procedures, and employee performance appraisals as needed.

Schedule and Work Location

• The position is full time.
• The role is based at the St. Regis location in West Bay, Doha, Qatar and is not remote.
• The position is classified as management.