AsstMgr-Housekeeping

Job Summary

Schedule and Work Setting

• The position is full time.
• The role is based at West Bay, Doha, Qatar, and is not remote.
• The position is categorized as management within Housekeeping and Laundry.

Education and Experience

• One qualification pathway is a high school diploma or GED plus two years of housekeeping or related professional experience.
• An alternative pathway is a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience is required under this pathway.

Housekeeping Operations and Budgets

• Keep knowledge of OSHA regulations current and oversee lost and found procedures.
• Prepare work assignments using rooms to be cleaned and expected check-outs or discharges.
• Inventory stock, maintain adequate supplies, and ensure employees have proper supplies, equipment, and uniforms.
• Communicate guest room status to the Front Desk and coordinate maintenance needs with Engineering.
• Supervise shifts, inspections, housekeeping standards, linen inventory, guest supplies, and ordering activities.
• Supervise housekeeping and related areas when the Director of Services or Housekeeping Manager is absent.

Customer Service

• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Review comment cards and guest satisfaction results with employees.
• Empower employees to provide excellent customer service within established guidelines.

Human Resources Activities

• Support training initiatives for current and new employees and participate in employee accident investigations as needed.
• Communicate performance expectations, monitor progress, coach employees, and provide service performance feedback.
• Manage payroll administration and supervise staffing levels to meet guest service, operational, and financial objectives.
• Participate in interviewing, hiring, performance appraisals, and progressive disciplinary procedures as required.
• Use the Labor Management System to schedule according to business demands and track employee time and attendance.