AsstMgr-Housekeeping

Job Summary

Workplace and Schedule

• The position is located at West Bay, Doha, Qatar.
• The schedule is full time and the position is not remote.
• The position is categorized as housekeeping and laundry management.

Education and Experience

• High school diploma or GED and 2 years of experience in housekeeping or a related professional area.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Housekeeping Operations and Budgets

• Maintain current knowledge and understanding of OSHA regulations.
• Oversee lost and found procedures.
• Use room-cleaning and prospective check-out information to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Communicate guest room status to the Front Desk in a timely and efficient manner.
• Coordinate with Engineering on guest room maintenance needs.
• Comply with loss prevention policies and procedures.
• Ensure employees have proper supplies, equipment, and uniforms.
• Supervise daily shift operations and compliance with housekeeping policies, standards, and procedures.
• Assist with inspections of guestrooms and public spaces.
• Manage linen inventory and guest supplies and assist with ordering supplies.
• Supervise housekeeping and related areas when the Director of Services or Housekeeping Manager is absent.

Guest Service

• Handle guest problems and complaints, seeking supervisor assistance when necessary.
• Review comment cards and guest satisfaction results with employees.
• Empower employees to provide excellent customer service within established guidelines.

Human Resources Activities

• Support training initiatives for current and new employees.
• Participate in employee accident investigations as needed.
• Communicate performance expectations and monitor employee progress.
• Coach, counsel, and encourage employees.
• Manage payroll administration.
• Observe employee service behaviors and provide performance feedback.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Communicate areas needing attention and follow up with staff.
• Participate in interviewing and hiring housekeeping team members as needed.
• Handle progressive disciplinary procedures as required.
• Use the Labor Management System to schedule for business demands and track time and attendance.
• Supervise housekeeping shifts, including breaking out the house.