AsstMgr-Housekeeping
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Key skills for this role
Role Overview
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position directs and works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Key Skills for This Role
Full Job Posting
Position Information
The position is Assistant Manager - Housekeeping at St. Regis Hotels & Resorts.
The job category is Housekeeping and Laundry.
The position is classified as entry-level management and reports within hotel operations.
Schedule and Position Type
- The schedule is full time.
- The position type is management.
Workplace
- The role is not remote and is performed at the West Bay hotel location in Doha, Qatar.
Education and Experience
- Candidates may have a high school diploma or GED plus two years of housekeeping or related professional experience.
- Alternatively, candidates may have a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Housekeeping Operations and Budgets
- Keep knowledge of OSHA regulations current and oversee lost and found procedures.
- Prepare work assignments, inventory supplies, communicate room status, and coordinate room maintenance needs.
- Ensure supplies, equipment, uniforms, linen, and guest supplies are available and ordered as needed.
- Supervise daily shifts, inspections, policies, standards, procedures, and housekeeping coverage.
- Understand and comply with loss prevention policies and procedures.
Customer Service
- Handle guest problems and complaints, seeking supervisor assistance when necessary.
- Review guest feedback and satisfaction results with employees.
- Empower employees to provide excellent customer service within established guidelines.
Human Resources Activities
- Support training for current and new employees and participate in employee accident investigations as needed.
- Communicate performance expectations, coach employees, provide feedback, and support performance improvement.
- Manage payroll administration and staffing levels, and use the Labor Management System for scheduling and time tracking.
- Participate in interviewing, hiring, progressive discipline, and performance appraisal activities.
Company Context
St. Regis Hotels & Resorts is presented as a global luxury hotel brand within Marriott International.
The employer states that it supports equal opportunity and values diverse associate backgrounds and experiences.
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