AsstMgr-Front Office
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Key skills for this role
About the Role
Marriott International is hiring an Assistant Front Office Manager for The Jeddah Edition. You will assist the Front Office Manager in daily operations, supervise staff, ensure efficient check-in/check-out, and maximize guest satisfaction.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in managing front office functions and supervising employees
- Ensure efficient check in and check out procedures
- Handle complaints, resolve disputes, and address guest dissatisfaction
- Monitor and improve service performance
- Ensure compliance with front office policies, standards, and credit procedures
- Communicate important information to front office staff and participate in department meetings
Requirements
- High school diploma or GED; 2 years of guest services, front desk, or related professional area experience
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no experience required
Full Job Posting
Job Overview
- Assist the Front Office Manager in managing front office functions and supervising employees.
- Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
- Ensure efficient check in and check out procedures, guest and employee satisfaction, and maximize department financial performance.
Education and Experience
- High school diploma or GED; 2 years of guest services, front desk, or related professional area experience.
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no experience required.
Core Work Activities
- Support front desk team management through communication, coaching, and collaboration.
- Supervise and manage employees; oversee daily operations.
- Ensure employee recognition across all shifts.
- Manage daily operations to meet quality standards and customer expectations.
- Develop specific goals and plans to prioritize and complete work.
- Handle complaints, resolve disputes, and address grievances.
- Work with Front Office Manager to continuously improve department service.
- Communicate clear and consistent messages regarding front office goals.
- Participate in corrective action plans based on guest satisfaction results.
- Emphasize guest satisfaction at all department meetings.
Ensuring Exceptional Customer Service
- Provide service that exceeds expectations for guest satisfaction and retention.
- Improve service quality by understanding guest needs and providing coaching.
- Set a positive example for guest relations.
- Empower employees to provide excellent customer service.
- Interact with guests to obtain feedback on product quality and service levels.
- Handle guest problems and complaints efficiently.
Managing Projects and Policies
- Implement customer recognition/service programs.
- Ensure compliance with front office policies, standards, and procedures.
- Monitor adherence to credit policies to reduce bad debts and chargebacks.
Additional Responsibilities
- Provide information to supervisors and coworkers via phone, written, email, or in person.
- Analyze information and evaluate results to choose best solutions.
- Communicate important information to front office staff.
- Attend department meetings.
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