AsstMgr-Front Office I
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Key skills for this role
About the Role
Marriott International is hiring an Assistant Front Office Manager in Saudi Arabia to support front office operations, supervise staff, and ensure guest satisfaction. The role requires a high school diploma and 2 years of experience in guest services or a related degree.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
- Manage day to day operations, ensuring quality standards and meeting customer expectations
- Handle complaints, settle disputes, and resolve grievances
- Collaborate with the Front Office Manager on ways to continually improve departmental service
- Ensure employee recognition is taking place on all shifts
- Interact with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Implement the customer recognition/service program
- Ensure compliance with all Front Office policies, standards and procedures
- Function in place of the Front Office Manager in his/her absence
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
- Ability to lead, influence, and encourage others
- Ability to handle complaints, settle disputes, and resolve grievances
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient
Candidate Profile
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Supporting Management of Front Desk Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day to day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
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