Asst Mgr-Restaurants
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Key skills for this role
About the Role
Assist in managing restaurant operations, ensuring exceptional customer service, supervising staff, and conducting training while meeting financial objectives.
Key Skills for This Role
Responsibilities
- Assist in management of restaurant team, handling employee questions and concerns
- Conduct day to day restaurant operations, ensuring compliance with policies and standards
- Provide exceptional customer service, interacting with guests and handling complaints
- Conduct human resource activities including training, coaching, and performance management
Requirements
- Experience in restaurant management or supervision
- Strong customer service orientation
- Ability to train and develop team members
Full Job Posting
Job Summary
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve
Core Work Activities
- Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director
- Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local
- Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and compla
- Supervises on going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on going basis.
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recogni
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