Asst Manager - Learning & Development

Participates in development of talent development strategies which are aligned with overall business objectives of the Hotel Develops & implements strategies for hotel / departments Monitors status regularly and adjusts strategies as appropriate Develops & implements training plans which are aligned with hotel’s business strategies

Develops & implements strategies for hotel / departments

Monitors status regularly and adjusts strategies as appropriate

Develops & implements training plans which are aligned with hotel’s business strategies

Keeps Yes I Can! & 100% guest satisfaction alive within the hotel by facilitating learning and follow-ups on an ongoing basis Analyses guest feedback results frequently and identifies trends Conducts brand service training / refresher sessions Partners with HODs / Departmental Trainers to develop strategies for keeping Yes I Can! alive within the respective functions. Provides all new employees with a comprehensive induction program as part of the First 30 Days with Brand program to enable them to be orientated and efficiently productive from commencement

Analyses guest feedback results frequently and identifies trends

Conducts brand service training / refresher sessions

Partners with HODs / Departmental Trainers to develop strategies for keeping Yes I Can! alive within the respective functions.

Provides all new employees with a comprehensive induction program as part of the First 30 Days with Brand program to enable them to be orientated and efficiently productive from commencement

Creates a work environment aligned with Brand’s promise by conducting behavioural / management skills training on a regular basis Conducts soft skills training and follows-up with participants to assess utilisation of new skills. Ensures that employees attend all compliance training as scheduled; maintains and reviews tracking system regularly

Conducts soft skills training and follows-up with participants to assess utilisation of new skills.

Ensures that employees attend all compliance training as scheduled; maintains and reviews tracking system regularly

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behaviour and genuine hospitality