Associate Vice President, Enterprise Data & Analytics Platform Capabilities, Enablement & Support

At TD, data is more than a strategic asset. It is the foundation that powers every customer interaction, business decision, risk assessment, and innovation opportunity across the Bank.

TD Data is responsible for building and operating one of the largest and most sophisticated enterprise data ecosystems in North America. Our mandate is to deliver fast, trusted, accessible, and cost-efficient data that enables business growth, strengthens regulatory compliance, enhances customer experiences, and accelerates AI-driven transformation across TD.

As a central enterprise function, TD Data partners with business leaders, technology teams, risk and control functions, and AI teams to transform how data is sourced, managed, governed, shared, and consumed. We are enabling the shift from fragmented information and siloed reporting to connected, trusted, reusable data products that fuel advanced analytics, automation, machine learning, and generative AI capabilities across the Bank. All of this mission is brought to life with cloud based capabilities and industry leading technology and infrastructure.

This is a rare opportunity to help shape the future of a data-driven bank.

Our leaders influence enterprise-wide transformation across data, analytics, cloud platforms, artificial intelligence, governance, customer experience, risk management, and regulatory modernization. The scale of our work spans thousands of data assets, hundreds of critical business capabilities, and strategic investments that impact millions of customers and colleagues.

Joining TD Data means:

Leading large-scale enterprise transformation initiatives.

Influencing executive and Board-level strategy discussions.

Driving the adoption of data, analytics, and AI across the Bank.

Working at the intersection of business strategy, technology innovation, and operational excellence.

Building capabilities that will define the next generation of banking.

Creating measurable business value through trusted data.

The Associate Vice President (AVP) for Enterprise Data & Analytics Platforms serves as a critical executive leader responsible for the strategic direction, operational excellence, and continuous evolution of the organization's enterprise-wide data and analytics platforms and capabilities. This executive role combines strategic vision with operational leadership to ensure the Enterprise platform delivers measurable business value, drives data-driven decision making across the enterprise, and positions the organization for future innovation.

Reporting to the VP , Enterprise Data Platforms & Capabilities or equivalent executive, the AVP acts as the primary bridge between business strategy, technical capabilities, and end-user needs, ensuring the data and analytics platform remains a strategic asset that enables competitive advantage and operational excellence.

Define and execute the long-term strategic vision for the enterprise data and analytics platform, ensuring alignment with organizational objectives and market trends

Champion data-driven culture and transformation initiatives across the enterprise, serving as an evangelist for analytics-led decision making

Identify and capitalize on emerging technologies, methodologies, and market opportunities to maintain competitive advantage

Establish the Rahona platform's strategic roadmap, balancing innovation with operational stability and business value realization

Own the enterprise product, business architecture and roadmap strategy for the Rahona data & analytics platform capabilities (e.g., onboarding paths, learning journeys, reference architectures, patterns, playbooks).

Establish standards for “how to use the platform” (golden paths), reducing time-to- first-value for product teams and analytics users.

Build and run a capability adoption model including community-of-practice, centers of excellence, office hours, and onboarding “concierge” support.

Develop multi-year strategic plans for the data and analytics platform aligned with enterprise objectives

Conduct market research and competitive analysis to inform platform strategy and innovation priorities

Define success metrics and key performance indicators (KPIs) to measure platform impact and business value

Accountable for the business operations and support operating model across intakes, requests, including triage, escalation, and problem management.

Reduce recurring incidents through root-cause, automation, and reliability improvements in partnership with engineering and production support services

Establish SLAs/SLOs and service KPIs for platform capabilities; implement disciplined incident, change, and release practices.

Ensure platform stability, resilience, and compliance with enterprise controls and policies.

Lead business planning, budgeting, and resource allocation for the platform, optimizing investment across people, technology, and initiatives

Drive operational efficiency through process optimization, automation, and best practice implementation

Serve as the executive owner of the Rahona enterprise data and analytics platform, with end-to-end accountability for its success

Define and prioritize platform capabilities, features, and services based on business needs, technical feasibility, and strategic value

Oversee the development and enhancement of platform products and services, ensuring they meet enterprise standards for quality, security, and usability

Establish platform governance frameworks including data quality, security, privacy, and compliance standards

Partner with platform product/engineering to shape roadmap based on adoption friction, support demand, value, business priorities and consumer feedback.

Own “voice of customer” mechanisms (feedback loops, NPS-like signals, friction logs) to drive measurable improvements.

Mature self-service, automation, and observability to improve stability and reduce operational load.

Focus on automation and agentic capabilities to reduce costs, improve efficiency and enable new services and capabilities for the platform in partnership with Engineering and operations.

Drive the evolution of platform architecture to support advanced analytics, AI/ML, and emerging use cases

Establish and maintain a product catalog of platform services with clear service definitions and consumption models

Act as the voice of the end user, ensuring platform capabilities are designed with user experience, accessibility, and adoption as core principles

Develop and execute comprehensive change management and user enablement strategies to drive platform adoption and maximize business impact

Establish feedback mechanisms and continuous engagement with business stakeholders to understand evolving needs and pain points

Build self-service capabilities and enablement programs that empower business users to independently leverage data and analytics

Manage platform P&L, budget development, and financial forecasting with accountability for cost optimization

Develop business cases and ROI analyses for platform investments and initiatives

Implement chargeback or show back models to promote responsible platform consumption

Monitor and report on platform financial performance, utilization , and business value delivery

Partner with TD Data FinOps (or lead the component relevant to capability enablement) to improve transparency and cost efficiency for platform usage, aligning with enterprise objectives for optimization .

Ensure support and enablement processes align to governance and controls; coordinate with risk, privacy, and security stakeholders.

Maintain documentation and evidence for operational controls, resilience, access processes, and compliance requirements.

Ensure compliance with regulatory requirements, industry standards, and corporate policies related to data management

Lead risk assessment and mitigation strategies for platform operations, security, and business continuity

Partner with legal, security, and compliance teams to address data privacy, protection, and ethical use concerns

Shared accountability with Platform Engineering, Production Support Services, Infrastructure & Engineering, Security, Governance, and Data Product/Consumer teams for:

Adoption outcomes and time-to-value

Operational stability and incident reduction

Compliance and control adherence

Roadmap alignment and release readiness

Standards, patterns, and reference implementations

Success in this role is demonstrated through:

Adoption & Enablement: time-to-onboard, active user/producer counts, enablement completion rates, usage growth of target capabilities

Service Health: availability, latency/throughput SLO attainment, MTTR, incident volumes, repeat incident rate

Support Efficiency: ticket volume trends, deflection rate via self-service, first-contact resolution, backlog aging

Quality & Compliance: audit findings, control exceptions, access SLA adherence

Cost & Efficiency: unit costs, cost-to-serve trends, optimization savings influenced

Achievement of strategic roadmap milestones and delivery timelines

Business value realized through data and analytics initiatives (revenue impact, cost savings, efficiency gains)

Financial performance against budget and cost optimization targets

Team engagement, retention, and capability development

Stakeholder satisfaction and executive sponsor feedback

Successful navigation of audits, compliance reviews, and governance assessments

Customer obsession for internal consumers: turns complexity into “golden paths”

Operational excellence: disciplined, metrics-led, continuous improvement

Strategic influence: aligns platform capability strategy to enterprise priorities

Collaboration: bridges engineering, governance, and business outcomes

Resilience: calm, decisive leadership during incidents and escalations

Talent builder: develops strong leaders and inclusive, high-performing teams

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!