Associate Systems Analyst

• Provide first level support to customers to understand the nature of the problem and initiate the troubleshooting process, ensuring the highest quality of service delivery throughout.
• Works closely with second and third level support teams, business teams and external vendors
• Monitoring/Proactive analysis of products and services such as servers, APIs, and internal tools to detect and quantify anomalies.
• Monitor and operate the Visa DPS Distributed systems in a multi-datacenter and multi-processing environment.
• Support technical bridges and interact with both technical staff and management during the incident management process.
• Ensure the incident management process is followed, and all communication requirements are met.
• Provide exceptional customer service to our clients and their vendors via inbound phone calls, e-mail, and tickets
• Direct application monitoring for over 900 servers.
• Error investigation and resolution or escalation.
• Patching of servers.
• Supporting ongoing changes to multiple environments.
• Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions.
• Demonstrate technical leadership skills in day-to-day work, take ownership of critical issues where appropriate, drive incidents to resolution in a timely manner as dictated by the impact and severity of the problem.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards

This is a hybrid position.

Expectation of days in office will be confirmed by your hiring manager.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.