Associate Systems Administrator (R5874)

Deliver excellent customer service while supporting employees across multiple locations. * Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments. * Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users. * Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events. * Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements. * Support endpoint management and security controls to maintain a secure and compliant computing environment. * Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning. * Maintain accurate asset records and software licensing information using IT service management and asset management tools. * Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths. * Create and maintain technical documentation, standard operating procedures, and knowledge base content. * Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution. * Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

1–3 years of experience in enterprise desktop support, IT support, or junior systems administration. * Experience supporting Windows and macOS operating systems; exposure to Linux is a plus. * Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms. * Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity. * Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms. * Strong troubleshooting, organizational, and documentation skills. * Excellent verbal and written communication skills with a customer-first mindset. * Ability to prioritize multiple requests in a fast-paced environment.