indeed
Associate Support Engineer
Oracle
Karnataka, IND
Full-time
Onsite
Discovered 1 weeks ago
Technical customer supportTroubleshootingRoot-cause analysisConfiguration managementOracle productsCerner solutions
Free
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Technical customer supportTroubleshootingRoot-cause analysis
Role Overview
Provide customer-facing technical support for assigned Oracle products and resolve simple issues with guidance.
Learn to use automation and AI assistance tools to investigate common root causes and improve support processes.
Key Skills for This Role
Technical customer supportTroubleshootingRoot-cause analysisConfiguration managementOracle productsCerner solutions
Full Job Posting
Role Overview
Provide customer-facing technical support for assigned Oracle products and resolve simple issues with guidance.
Learn to use automation and AI assistance tools to investigate common root causes and improve support processes.
Customer Support
- Serve as a customer contact through phone, electronic, or in-person channels.
- Answer technical questions and troubleshoot issues related to assigned products.
- Follow up on service requests, communicate resolutions, and escalate complex technical issues.
Issue Investigation
- Research, recreate, and test technical issues reported by customers or stakeholders.
- Analyze configuration-related issues, identify root causes, and apply corrective changes without disrupting other workflows.
- Document resolutions and improvements for future reference.
Documentation and Collaboration
- Maintain service request and product documentation through resolution.
- Create or learn to create troubleshooting guides and Knowledge Base articles.
- Assist internal teams and stakeholders with customer situations and technical issues.
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