Associate Support Analyst

• Experience working in Zendesk specifically.
• Prior exposure to SaaS products or software troubleshooting in a professional setting.
• Familiarity with public sector or government-facing organizations.

• Maintain a customer satisfaction (CSAT) score at or above the 94% organizational floor, contributing toward our 96%+ team target.
• Resolve customer issues within established SLA timelines, escalating appropriately when needed.
• Demonstrate steady growth in product knowledge and troubleshooting independence within your first 3 months.

The Associate Support Analyst role is your entry point into Euna’s Support Services organization.

As you develop product expertise and sharpen your troubleshooting skills, the natural next step is promotion to Support Analyst (IC2) -from there, career paths branch into product specialization, technical depth, or people management

Location This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday)

Range: $53,000 - $66,300 We believe in openness, so we publish our range from the start.

Where an offer will land depends on your background, strengths, and how you'll contribute to the work ahead.

This role fills an existing vacancy.

Euna uses AI responsibly to assist in screening, assessing, or selecting applicants.

AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions We believe the future of work is human + AI.

At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making.

We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.

Life at Euna Solutions We're a team of builders, problem-solvers, and public sector champions.

We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.

Here's what that actually looks like:

🏢 How we work We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days.

What the remaining days look like depends on your role and your manager.

We talk about it early in the process so there are no surprises on either side.

🧘 Eunafier Days Twice a year, you get an extra day tacked onto a long weekend.

We think recharging is part of doing good work — not a reward for it.

Use it however you need.

🙌 Community is part of who we are Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise.

We're invested in the places where our people actually live and work.

🤝 Philanthropy Time We give every employee up to eight hours a year to spend on causes that matter to them.

We want you to show up for your community — and we make time for it.

🎉 Real connection at scale You won't know all 600+ people — and that's okay.

What matters is building real relationships with the people you work with every day.

Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

📈 Room to grow Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations.

Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden.

Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact.

Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation.

To learn more, visit www.eunasolutions.com .

Euna's privacy policy is available here .

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives and optimizing impact.

If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply!

We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you.

Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate.

If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755.

Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.