Associate Specialist, Customer Services & Technical Support
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Find purpose in each day while contributing to a workplace revolution!
SHL, People Science.
People Answers!
Are you passionate about delivering excellent customer experiences while solving technical challenges?
As an Associate Specialist, Customer Services & Technical Support , you'll be responsible for providing prompt technical assistance to customers, troubleshooting issues, and ensuring timely resolution of client requests.
You'll work closely with internal teams to resolve complex issues, manage cases within defined SLAs, and contribute to continuous improvements in our products and processes.
A great benefits package is offered in a culture where career development, ongoing coaching, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture.
There is a huge investment in SHL currently, so there's no better time to become part of something transformational.
Key Skills for This Role
Full Job Posting
Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers!
- Are you passionate about delivering excellent customer experiences while solving technical challenges? As an Associate Specialist, Customer Services & Technical Support , you'll be responsible for providing prompt technical assistance to customers, troubleshooting issues, and ensuring timely resolution of client requests. You'll work closely with internal teams to resolve complex issues, manage cases within defined SLAs, and contribute to continuous improvements in our products and processes.
- A great benefits package is offered in a culture where career development, ongoing coaching, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently, so there's no better time to become part of something transformational.
What You Will Be Doing:
Provide prompt technical support to customers through approved communication channels and resolve issues at the first point of contact wherever possible.
Investigate, troubleshoot, and escalate complex technical issues while ensuring clear documentation and communication.
Manage and track customer cases, ensuring requests and incidents are resolved within defined SLAs and timelines.
Collaborate with Product, Engineering, Operations, and other internal teams to drive timely issue resolution.
Maintain accurate records of customer interactions, issues, and resolutions while supporting data reviews and client audits.
Identify recurring technical issues and contribute to process and product improvement initiatives.
Essential
1–2 years of experience in a customer service, technical support, or customer delivery environment.
Strong customer service, interpersonal, analytical, written, and verbal communication skills.
Experience working with KPIs, SLAs, milestones, deadlines, and change requests .
Good operational knowledge of Microsoft Office, Smartsheet, JIRA, and Salesforce .
Ability to remain composed and perform effectively in high-pressure situations.
Desirable
A proactive, customer-focused approach with strong problem-solving skills.
Experience working collaboratively with cross-functional teams in a fast-paced environment.
Get in Touch:
Find out how this unique opportunity can help you achieve your career goals by applying to our knowledgeable Talent Acquisition team. Choose a new path with SHL.
About Us
We unlock the possibilities of businesses through the power of people, science and technology.
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )
Employee benefits package that takes care of you and your family.
Support, coaching, and on-the-job development to achieve career success
A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.
About SHL
SHL is a private HR technology company providing psychometric assessments and workforce insights to employers worldwide.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SHL
Senior People Business Partner
Thames Ditton, GBR
SHL is seeking a Senior People Business Partner to align workforce, leadership, and organisational strategy with revenue growth, margin performance, and enterprise value. The role partners with executive, commercial, and
Research Intern, AI
Gurugram, IND
SHL is seeking a Research Intern, AI to support AI and machine learning research and product development across natural language processing, speech, and computer vision. The internship requires full-time availability for
DevOps Engineer
Gurugram, IND
Senior Research Scientist
Thames Ditton, GBR
Research Engineer, AI
Gurugram, IND
UK & International Tax Senior Manager
Thames Ditton, GBR
Database Administrator
Gurugram, IND
Senior People Business Partner
Thames Ditton, GBR
Research Intern, AI
Gurugram, IND
Research Intern, AI
Gurugram, IND