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Associate Software Support Representative (Remote - US)
Nextech
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
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Key Skills for This Role
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- Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting
- Answer incoming calls from the support queue
- Reply to support emails in a timely fashion
- Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
- Schedule and perform upgrades of the Nextech software
- Investigate software exceptions and error reports following Nextech support guidelines
- Provide exceptional customer service
- Maintain detailed notes and documentation for each support incident in ticketing system
- 1 year of experience in a software troubleshooting role with customers
- Excellent technical skills, including basic computer skills
- Strong interpersonal, written, and verbal communication skills
- Demonstrated ability to constructively work within a team environment
- Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
- Excellent customer service skills
- Ability to type at a rate of 30 WPM, with 90% accuracy
- Bachelor's degree
- Salesforce experience
- Experience using Zoom Contact Center (or similar) in a call center environment.
- Ability to type at a rate of 50 WPM, with 95% accuracy
- Working Environment:
- Long-distance or air travel as needed – not to exceed 10% travel.
- Physical Demands:
- Activities require a significant amount of work in front of a computer monitor
- One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview . This interview includes 5-6 questions and should take less than 15 minutes to complete.
- Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.
- Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.
- Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.
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