Department Name: Digital, Technology and Innovation - Ops Client Facing Technology
Hiring Manager : Parinitha Kotrakere Ramesh
Role GCF: 3
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
Role Description
We are looking for a motivated Associate Software Engineer - Salesforce to support Salesforce development, deployment, and maintenance activities across Production and non-Production environments. This role is ideal for candidates with Salesforce development experience who are eager to develop their technical expertise in Salesforce Communities and application support.
The candidate will work closely with Platform senior engineers and cross-functional teams to deliver reliable, high-quality Salesforce solutions and operational support.
Must-Have Skills
Provide day-to-day support for Production and non-Production Salesforce environments of Artemis ( Clinical Artwork tool) within the Amgen Regulated environment.
Hands-on experience with the Salesforce Lightning Platform (Aura and/or LWC) and understanding of core Salesforce configuration capabilities.
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Experience with MuleSoft, including supporting APIs, monitoring integrations, reviewing logs, and troubleshooting connectivity or data flow issues between Salesforce and external systems like Veeva.
Support integrations between Salesforce and external platforms like Veeva with , MuleSoft as middleware. Monitoring jobs, performing initial issue triage, and escalating complex defects as needed.
Assist in developing and maintaining configured solutions, Visualforce pages, and Lightning components within Service Cloud and Commerce Cloud.
Participate in proof-of-concept activities and support exploration of emerging capabilities, including AI/ML use cases, under supervision.
Resolve routine support tickets and defects, ensuring timely updates and communication with stakeholders.
Work with cybersecurity and compliance teams to address identified vulnerabilities during code review and support required governance processes.
Actively participate in Agile ceremonies (PI Planning, Sprint Planning, stand-ups) and provide updates on assigned tasks.
Follow established best practices to ensure maintainability and scalability of solutions.
Experience with Single sign on integration with platforms like Okta or Microsoft Entra and experience in configuring workflow using email notifications.
Hands-on experience with electronic signatures preferred.
Follow established coding standards and participate in peer reviews to maintain security, performance, and compliance standards, including adherence to VeraCode requirements
Work with Compliance team on periodic audits and reviews. Operate in a regulated environment and comply with all required policies, documentation, and audit standards.
Preferred - Experience in Supply chain or Clinical Supply chain.
Preferred - Experience working in validated environment and familiarity with GXP processes.
Basic Qualifications
Master’s/Bachelor’s degree with 2 - 4 years of experience in Business, Engineering, IT or related field
Professional Certifications
Salesforce Platform Developer I (required).
Salesforce Platform Developer II (preferred).
Salesforce Administrator or App Builder Certification (preferred).
SAFe Agile Certification (preferred).
Soft Skills
Ability to collaborate effectively within cross-functional and distributed teams.
Demonstrates willingness to learn and take initiative in a dynamic environment.
Good problem-solving and analytical skills, with the ability to troubleshoot routine issues.
Understanding of Agile/Scrum methodologies and participation in team ceremonies.
Ability to work constructively with QA, compliance, validation, and security teams.
Capable of managing assigned tasks and prioritizing work with guidance from senior team members.
Strong attention to detail and commitment to delivering quality outcomes.
Open to feedback and continuous learning to enhance technical and professional skills.
Adaptable and receptive to working in an evolving technical environment.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..
About Amgen
Biotechnology31500 employeesFounded 1980
Developing innovative medicines to fight serious diseases.
