Associate, Servicing Transaction Mgmt

The Forward STM manages the Loan Boarding, De-Boarding & Correspondence process.

will include liaising with Prior Servicers and Business Units to ensure smooth boarding of files into the MSP system.

This role is responsible to board prior servicer loan files into the MSP system, post boarding corrections, coordinating with clients, servicers or Investor to resolve queries identified during the loan boarding process, and engaging to ad hoc task as required

Handle all the assigned day-to-day boarding files from different clients

Extend support to team as and when required to complete the boarding files in line with the manager’s direction

Effectiveness on follow-ups with prior servicer and business units

Apply critical thinking and sound judgment, beyond merely following instructions

Proactively ask questions to ensure accuracy and effectiveness

Exhibit confidence in communication and decision-making

• Be open to work on the ad-hoc task/projects as required

Monitor the mailboxes to ensure all email communications are being handled timely and appropriately

Be self-driven, should be able to perform under high pressure

Timely responses to servicers, stake holders, business units and boarding loan files are key priorities

• Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements

Bachelor's degree or equivalent of fifteen years of education

Minimum 02 years of experience required in mortgage servicing or origination

Should have knowledge on mortgage documents like Note, 1003, Appraisal etc.

Should have sound knowledge in Microsoft Excel to handle data files

Should have good communication skills both verbal and written

Strong analytical and problem-solving skills and attention to detail and accuracy

Aggressive follow up skill is must