Associate Service Advisor

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S.

The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S.

Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert .

For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First.

Welcome to Crash Champions.

We Champion People.

• Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers. This is achieved by: Greeting customers by phone or in-person Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
• This is achieved by: Greeting customers by phone or in-person Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
• Greeting customers by phone or in-person
• Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.

To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:

• Arrive every day, on time, ready to learn
• Commit to 7-9 months for program completion
• Maintain a professional appearance
• Be ambitious
• Observe all areas of the location and ask questions
• Attend calls