Microsoft productivity toolsERP SystemsSalesforceCRMSAP
Full Job Posting
Job Details
Job Description
PRIMARY DUTIES & RESPONSIBILITIES
Responsible for account setup and ongoing maintenance activity for AB/Cencora customers. Responsible for managing product access and eligibility for AB/Cencora customers Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments. Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device. Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers. Responsible for following approval process for business-critical fields such as COGs. Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc. Ensures data integrity of customer setup, pricing, contract information Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship. Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems. Creates and produces reconciliation and auditing report. Utilizes CRM system to track maintenance and new account requests. Other duties and responsibilities as assigned
Responsible for account setup and ongoing maintenance activity for AB/Cencora customers.
Responsible for managing product access and eligibility for AB/Cencora customers
Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, CSMP, and corporate departments.
Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
Assists with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, customer eligibility, and price stickers.
Responsible for following approval process for business-critical fields such as COGs.
Has complete ownership of the customer file and all components such as contracts/PVAs, routing, program compliance, pricing, substitution setups, etc.
Ensures data integrity of customer setup, pricing, contract information
Implements and runs the audit processes for customer profile information; generates and analyzes reports for all key customer fields such as substitution programs, pricing fields, chain id, owner id, business types and parent/child relationship.
Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.
Creates and produces reconciliation and auditing report.
Utilizes CRM system to track maintenance and new account requests.
Other duties and responsibilities as assigned
Additional Job Description
MINIMUM SKILLS, KNOWLEDGE & ABILITY REQUIREMENTS
Strong interpersonal skills, organizational skills and attention to detail. Ability to communicate effectively both orally and in writing. Good analytical skills. Working knowledge of standard Microsoft productivity tools Demonstrated history of operating in a professional manner with customers or other associates. Excellent analytical skills relative to data analysis and data auditing Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up Demonstrated ability to work independently Preferred knowledge of drug distribution industry or the Cencora organization. Experience using ERP Systems and Salesforce or other CRM systems
Strong interpersonal skills, organizational skills and attention to detail.
Ability to communicate effectively both orally and in writing.
Good analytical skills.
Working knowledge of standard Microsoft productivity tools
Demonstrated history of operating in a professional manner with customers or other associates.
Excellent analytical skills relative to data analysis and data auditing
Excellent customer service skills, proven track record of detail-oriented problem solving, trouble shooting, and follow up
Demonstrated ability to work independently
Preferred knowledge of drug distribution industry or the Cencora organization.
Experience using ERP Systems and Salesforce or other CRM systems
EXPERIENCE & EDUCATION REQUIREMENTS
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience. Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years experience with Cencora or like company in customer service, customer maintenance, or administrative position. SAP experience required.
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience.
Normally requires a minimum of three (3) years related and progressively responsible experience; minimum two (2) years experience with Cencora or like company in customer service, customer maintenance, or administrative position.
SAP experience required.
.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
About Cencora Business Services India Private Limited
Verified company details for this employer are not available yet.
