Associate Program Manager - Western Canada

We are seeking a highly organized and collaborative Associate Program Manager to support day-to-day operations within our patient support programs, ensure high-quality service delivery, and contribute to continuous improvement across teams.

In this role, the APM will oversee frontline associates, assist with program execution, support quality initiatives, and collaborate closely with leadership to ensure program standards are met.

This position is ideal for someone with experience in PSPs, strong leadership capabilities, and the ability to manage both people and processes in a dynamic environment.

• Oversee associates to ensure they can manage inbound/outbound calls, provide appropriate customer service, document accurately, and complete follow-up activities.
• Monitor associate performance to identify training needs and support development.
• Assist in the daily operations of one or more patient support programs.
• Assign daily tasks and projects to associates based on program needs.
• Provide input into scheduling to ensure adequate staffing and recommend adjustments when required.

• Support quality assurance and quality improvement initiatives across the program.
• Assist in the creation and implementation of SOPs and work instructions.
• Contribute to the design and development of new projects, including protocols, resource allocation, and database requirements.
• Support monthly reporting, including review and data clean-up to ensure accuracy and completeness.