Associate - Program Management, College Operations

Represent IIDE on-ground at designated partner colleges and manage day-to-day coordination with faculty, academic teams, trainers, and college authorities.

Ensure timely setup and uninterrupted operation of classrooms, LMS, Zoom sessions, Wi-Fi, and academic tools, in compliance with academic standards.

Serve as the primary point of contact for academic and program-related student and college queries, achieving a 24-hour TAT for resolution.

Monitor, maintain, and report on batch attendance performance, assignment and project submissions, internal and external examination completion, and fee collection status.

Identify at-risk students and proactively intervene to reduce drop-off risks and improve retention, satisfaction, and overall student experience.

Ensure a 100% response rate across Subject Evaluation, CSAT, and NPS feedback forms.

Identify operational or academic issues and escalate to internal teams with proper documentation until resolution.

Ensure accuracy and timely reporting of academic, engagement, and fee-related data.

Coordinate and support day-to-day relationships with college stakeholders and partner institutions.