Associate Program Director

The Associate Program Director role is an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion.

This role requires up to 50% travel to client sites.

• Build strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations, Consulting, Management) to be in control of desired business outcomes
• Achieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
• Understand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teams
• Manage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.
• Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needs
• Manage client expectations, risks and project issues. Triage client escalation while working with internal teams.
• Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budget
• Conduct and implement a balanced scope and change request process
• Collaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client’s needs
• Work closely with our global product management team