lever
Associate Production Support Analyst
Endpointclinical
IND
Full-time
Mid · 1+ years experience
Hybrid
Discovered 3 weeks ago
SQLTicketing SystemIVRIWRIMR
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SQLTicketing SystemIVR
Key Skills for This Role
SQLTicketing SystemIVRIWRIMR
Full Job Posting
- Provide excellent customer service to end users of endpoint IRT systems
- Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are addressed
- Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
- Document all incoming queries in endpoint’s ticketing system
- Escalate to internal teams when issues cannot be resolved within the support team
- Reviews data change requests for clarity, completeness and impact
- Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request
- Executes SQL Data Scripts to view project data
- Participates in conference calls and/or meetings with internal teams
- Organize own workspace and deadlines to ensure timely completion of tasks
- This position will require weekend and holiday coverage
- Perform other duties as required
- BA/BS Degree in related field or appropriate experience
- 1-2+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone &
- Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s
- A proven ability to understand technical concepts and learn very quickly, including experience with SQL
- Some experience in the life science industry preferred
- High-level of attention to detail with excellent organizational skills and ability to multi-task
- Strong interpersonal skills with the ability to work effectively with a wide variety of
- Previous experience working in a fast-paced, support-oriented environment
- Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is
- Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools
- Strong attention to detail
- Excellent organizational and time management skills
- Excellent verbal and written communication skills
- Technical aptitude
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Endpointclinical
Director, Business Development
, USA
Discovered 1 weeks agoFull-time
Business Solutions Architect
, USA
Discovered 1 weeks agoFull-time
Business Solutions Architect
, USA
Discovered 1 weeks agoFull-time
Business Solutions Architect
, GBR
Discovered 2 weeks agoFull-time
UAT Tester
Bengaluru, IND
Discovered 3 weeks agoFull-time
Human Resources Business Partner
Hyderabad, IND
Discovered 3 weeks agoFull-time
Data Tester
Bengaluru, IND
Discovered 3 weeks agoFull-time
Production Support Analyst
, USA
Discovered 3 weeks agoFull-time