Associate Product Analyst - ePrescribing Platform

• Triage incoming bug reports and feature requests, categorizing by severity and impact
• Work with QA team to reproduce issues and document detailed bug reports
• Prioritize bug fixes based on customer impact and business priorities
• Maintain issue tracking systems and ensure proper workflow management

• Coordinate release planning activities across development, QA, and operations teams
• Manage release documentation including release notes, deployment guides, and rollback procedures
• Track feature delivery against release timelines and communicate status to stakeholders
• Support post-release activities including monitoring and issue resolution

• Serve as liaison between product team and customer support, providing technical guidance on product features
• Analyze support tickets to identify product improvement opportunities and recurring issues
• Create and maintain support documentation and troubleshooting guides
• Escalate critical customer issues to appropriate development teams

• Generate regular reports on product metrics, release progress, and team performance
• Analyze user feedback and support data to identify trends and improvement opportunities
• Create dashboards and visualizations to communicate key insights to stakeholders
• Support A/B testing and feature validation activities

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field

• 1-3 years of experience in product management, business analysis, or similar role
• Experience with ePrescribing systems, electronic health records, healthcare technology, or pharmacy systems
• Familiarity with NCPDP SCRIPT Standard, and claims adjudication processes highly desired
• Previous experience with agile development methodologies and tools

• Proficiency with project management tools (Jira etc...)
• Experience with documentation tools (Confluence etc...)
• Strong Excel skills for data analysis and reporting
• Understanding of software development lifecycle and testing processes
• Familiarity with AWS ecosystem and cloud-based development workflows preferred
• Knowledge of healthcare ePrescribing and interoperability standards (NCPDP SCRIPT, HL7, FHIR) preferred
• Understanding of pharmacy claims processing and adjudication workflows

• Strong attention to detail and organizational skills
• Ability to analyze complex requirements and break them into actionable tasks
• Experience with data analysis and creating meaningful reports
• Problem-solving mindset with ability to identify root causes

• Excellent written and verbal communication skills
• Ability to work effectively with technical and non-technical stakeholders
• Experience facilitating meetings and presenting to diverse audiences
• Strong interpersonal skills for cross-functional collaboration

• Process-oriented with focus on execution and delivery
• Comfortable working in fast-paced, changing environment
• Customer-focused with understanding of user needs
• Detail-oriented with commitment to quality
• 90% Desk work
• 10% Remote meetings with internal teams and occasional customer calls

#LI-GF1 #LI-Remote

• Competitive compensation, with a base salary of $65,000 - $80,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days

• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from.

Check out our approach to remote work https://drfirst.com/company/about-us/careers/ .

Our recruitment process at DrFirst is straightforward and secure.

You will only be contacted by our recruitment team through an official @drfirst.com email address.

We will never ask you for payment or sensitive personal information , such as your social security number or banking details, at any stage of the hiring process.

Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit.

If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity.

Your security is important to us!

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/ .