lever
Associate Principal Technical Support Engineer
Saviynt
Bengaluru, IND
Full-time
Senior · 10+ years experience
Hybrid
Discovered 3 weeks ago
AWSAzureKubernetesSQLShellJavascript
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
AWSAzureKubernetes
Key Skills for This Role
AWSAzureKubernetesSQLShellJavascript
Full Job Posting
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
- Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
- Provide Level 4 support for the system within agreed service levels
- Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
- Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
- 10+ years Experience in a Software Support role.
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
• Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
- Identity and Access Management domain knowledge is a preference
- Hands-on implementation/maintenance experience of the IGA platform is a preference
- IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
- Bachelor’s degree or an equivalent experience
- 10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Saviynt
Sr. Benefits Specialist
Atlanta, USA
Discovered TodayFull-time
Global Head of Procurement
, IND
Discovered TodayFull-time
Global Head of Procurement
Bengaluru, IND
Discovered TodayFull-time
Global Head of Procurement
, USA
Discovered YesterdayFull-time
Vice President, FPA
, USA
Discovered 5 days agoFull-time
Director, Product Management - Privileged Access Management
El Segundo, USA
Discovered 6 days agoFull-time
Sr. Revenue Systems and Operations Specialist
, USA
Discovered 1 weeks agoFull-time
Principal Software Engineer - Privileged Access Management
El Segundo, USA
Discovered 1 weeks agoFull-time