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Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)

Nagarro
Remote, IND
Full-time
Senior · 9+ years experience
Remote
Discovered 6 days ago
ServiceNowITSMITOMCMDBService MappingSPM
Free

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REQUIREMENTS

  • Experience: 9+years
  • Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
  • Hands-on experience in designing and implementing ServiceNow integrations
  • Strong understanding of ServiceNow platform architecture and best practices
  • Experience in implementing and supporting ITSM and ITOM solutions
  • Experience in CMDB management and Service Mapping implementation
  • Experience in other ServiceNow modules such as SPM, GRC, or HRSD
  • ITIL knowledge is preferred
  • ServiceNow certification in any module is preferred
  • Ability to understand business requirements and translate them into technical solutions
  • Experience in developing technical solutions and performing integration testing
  • Strong problem-solving, communication, and stakeholder management skills
  • Ability to work effectively in a global delivery environment

RESPONSIBILITIES

  • Work with the ServiceNow team to implement ServiceNow solutions across global locations
  • Provide technical expertise in ServiceNow ITSM and ITOM modules
  • Design, develop, and implement ServiceNow integrations with enterprise applications
  • Understand business needs and align them with standardized processes and solution design
  • Prepare technical specifications and implementation documents
  • Develop and implement technical solutions on the ServiceNow platform
  • Configure and customize ServiceNow applications based on business requirements
  • Support CMDB implementation, maintenance, and optimization activities
  • Implement and support Service Mapping solutions
  • Perform component integration testing and ensure quality delivery
  • Collaborate with cross-functional teams to ensure successful project delivery
  • Troubleshoot and resolve technical issues on the ServiceNow platform
  • Ensure adherence to ServiceNow best practices and continuous improvement initiatives
  • Participate in design reviews, code reviews, and provide technical recommendations
  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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