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Associate - Operations Support

Apertum Online Pvt Ltd

Mumbai, IND

Full-time

Entry · 1+ years experience

Onsite

Discovered 3 weeks ago

Excel

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Key skills for this role

Excel

The Candidate should have proven experience in Payment operations.

The candidate should be an analytics-driven individual with excellent problem-solving skills

The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company

The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure

The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems

Handling day to day backend operations including query resolution
Monitoring and managing Customer Service operations for one or more countries
Analyse the Customer Service processes and help identify areas of performance improvements
Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
Escalations to Technology team, Trading and Payment providers as required
To reconcile online payment transactions and monitor the success rate from downstream service providers
To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
To execute daily & monthly payment review and provide reports if needed
Website content management including banners and comments filtering
Preferred: Games Operations / Online Gaming

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