Associate Operations Manager
Role Overview
Associate Manager 2 (AM2) – AR Follow-Up manages day-to-day Accounts Receivable Follow-Up within the Revenue Cycle Management process.
The role leads a team, resolves outstanding claims, maintains client service levels, and works to maximize collections and reduce AR ageing.
The position supports operational excellence through data-driven decisions and compliance with organizational standards.
Key Skills for This Role
Full Job Posting
Role overview
Associate Manager 2 (AM2) – AR Follow-Up manages day-to-day Accounts Receivable Follow-Up within the Revenue Cycle Management process.
The role leads a team, resolves outstanding claims, maintains client service levels, and works to maximize collections and reduce AR ageing.
The position supports operational excellence through data-driven decisions and compliance with organizational standards.
Key responsibilities
- Oversee AR Follow-Up and timely resolution of unpaid claims; monitor productivity, quality, and collections.
- Ensure policy, procedure, and quality-standard compliance and optimize resources and processes.
- Act as first escalation point for process, client, and people concerns.
- Lead, coach, mentor, and review team members; support engagement and retention.
- Manage attendance, scheduling, workforce planning, and shift adherence.
- Analyze performance metrics and prepare reports, dashboards, and action plans.
- Implement corrective and preventive actions and support process improvements.
- Collaborate with stakeholders, communicate client requirements, and participate in reviews and operational meetings.
Required skills and qualifications
- Graduate in any discipline is mandatory.
- Minimum 7–8 years of US Healthcare RCM experience, including substantial AR Follow-Up experience.
- Minimum 1–2 years of people-management experience leading operational teams.
- Proven performance-management, process-improvement, and client-facing operations experience.
- Strong knowledge of US Healthcare RCM and AR Follow-Up, including claim adjudication, denials, appeals, and collections.
- Requires analytical and problem-solving abilities, data interpretation, communication, stakeholder management, decision-making, and conflict resolution.
- Proficiency in Microsoft Excel, reporting tools, and performance dashboards.
About R1
R1 provides technology-driven solutions to hospitals, health systems, and medical groups to improve financial performance and patient experience.
The company combines revenue-cycle expertise with analytics, AI, intelligent automation, and workflow orchestration.
The description cites a global workforce of more than 30,000 and more than 17,000 employees in India.
Company culture and benefits
- The employer describes opportunities to learn, grow, collaborate, and contribute to work intended to improve patient care.
- A competitive benefits package is mentioned without specific details.
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