oracle
Associate Operations Analyst
Delta Dental Insurance Company
Rancho Cordova, USA
Full-time
Entry
Hybrid
USD 45814-95980 yearly / year
Discovered 1 weeks ago
Microsoft ExcelScheduling ApplicationTidal
Free
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Microsoft ExcelScheduling ApplicationTidal
Key Skills for This Role
Microsoft ExcelScheduling ApplicationTidal
Full Job Posting
Responsibilities
- Consistently reviews the Dashboard and alerts containing the status of all Environmental, Applications, Online, current batch executions and any batch abends.
- Reports on any status other than green immediately.
- Processes Production Batch Requests, and creates and updates Daily Batch Turnover, and monitors batch processing via Scheduling Application.
- Monitors emails for alerts regarding abends, threshold issues, server alerts and batch questions / Scheduling request.
- Compares Payment Processing, Billing, and multiple scheduling applications for accuracy.
- Coordinates triage calls with Vendors, Developers, Infrastructure and other teams as needed.
- Monitors internal tracking site for pre‐production requests, accepts request and updates progress until the request completes.
- Notifies requester of EOJ or problems encountered.
- Provides system and Tidal logs to support escalated triage requests.
- Accurately assesses production changes submitted from Applications Development to maintain system integrity and standards.
Qualifications
- 0+ years of experience w/High School
- Detail oriented and problem-solving capabilities
- Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
- Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
- Strong analytical and quantitative skills to resolve difficult problems
- Partner with the business to identify, document and prioritize business requirements
- Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
- Work within various SDLC methodologies (waterfall, iterative, agile)
- Ability to quickly extract and communicate key insights from complex data and details
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