Associate Manager ServiceNow

Company description Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company.

We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries.

We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network.

Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com Overview Job Title: Team Lead ServiceNow Location: Gurgaon , Pune , Bengaluru We are seeking a highly experienced and self-driven Lead ServiceNow Developer to join our global ServiceNow Platform team.

This role requires an individual who can independently drive design, development, and delivery of complex ServiceNow solutions with minimal supervision while collaborating with architects, business stakeholders, product owners, and support teams across multiple geographies.

The ideal candidate will possess deep ServiceNow platform expertise, strong technical leadership skills, and the ability to translate business requirements into scalable, maintainable solutions.

The individual will serve as a technical lead for strategic platform initiatives and mentor junior developers while ensuring adherence to platform governance, security, and development standards.

Technical Leadership Lead the design, development, and deployment of ServiceNow solutions across multiple modules.

Serve as the primary technical lead for complex platform enhancements and transformational initiatives.

Provide technical direction and establish development standards, best practices, and code quality guidelines.

Conduct architecture reviews, design reviews, and code reviews.

Mentor developers and support capability growth across the platform team.

Solution Development Independently analyze business requirements and translate them into scalable technical solutions.

Develop and maintain custom applications, workflows, integrations, and automation capabilities.

Configure and customize ServiceNow using: Flow Designer Integration Hub Business Rules Script Includes UI Policies Client Scripts Catalog Items Record Producers Service Portal Agent Workspace Platform Engineering Design and implement enterprise-grade integrations leveraging REST, SOAP, MID Server, and Integration Hub.

Support platform upgrades, patch management, and release deployments.

Optimize platform performance, maintainability, and scalability.

Drive technical debt reduction and platform modernization initiatives.

Collaboration & Delivery Partner with Business Analysts, Architects, and Business Stakeholders to define solutions.

Lead technical workshops and solution discussions.

Provide effort estimates and delivery planning support.

Support production incident resolution and root cause analysis.

Governance & Compliance Ensure solutions align with enterprise architecture standards and ServiceNow best practices.

Follow security, audit, compliance, and change management processes.

Contribute to platform documentation, knowledge management, and operational excellence initiatives.

Required Experience 10+ years of software development experience. 8+ years of hands-on ServiceNow development experience.

Proven experience leading enterprise-scale ServiceNow implementations.

Strong experience working independently with globally distributed teams.

Demonstrated ability to own technical delivery from requirements through deployment.

operating in Agile delivery environments. Required Technical Skills ServiceNow Platform Strong hands-on experience in: ITSM CMDB Service Catalog Knowledge Management Incident Management Change Management Request Management Discovery Asset Management Development Skills JavaScript Glide APIs Scripted REST APIs ServiceNow Scoped Applications Flow Designer Integration Hub Service Portal UI Builder Agent Workspace Integrations REST APIs SOAP APIs OAuth SSO/SAML Azure AD Integration Microsoft ecosystem integrations Third-party SaaS integrations DevOps & Release Management Source Control Integration Update Sets CI/CD Pipelines Automated Testing Framework (ATF) Git-based development practices Preferred Experience Experience in one or more of the following ServiceNow solutions: Customer Service Management (CSM) IT Service Management (ITSM) Security Operations (SecOps) Mobile Experience with: Generative AI and ServiceNow AI capabilities Predictive Intelligence Virtual Agent Enterprise-scale platform governance Leadership Competencies The successful candidate will demonstrate: Strong ownership mentality Ability to work independently with minimal direction Excellent problem-solving and troubleshooting capabilities Strong communication and stakeholder management skills Ability to challenge requirements and propose better solutions Commitment to quality, security, and platform best practices Ability to mentor and elevate team performance Qualifications Education & Certifications Required Bachelor’s degree in computer science, Information Systems, Engineering, or related field Preferred ServiceNow Certifications Certified System Administrator (CSA) Certified Application Developer (CAD) Highly Desirable Certified Implementation Specialist (CIS) – ITSM CIS – CSM ServiceNow Certified Technical Architect (CTA) journey candidate