Associate Manager of Software Engineering/ RR-0423158

Define training strategy and curriculum

Validate procedures for training readiness

Ensure environment and access readiness

Ops UAT / Pilot Coordination

Coordinate Operations participation in UAT and pilot testing

Ensure test scenarios reflect real business processes

Support defect triage and readiness validation

Cutover & Hypercare Execution

Own Operations Cutover Plan and execution readiness

Ensure staffing, communications, and contingency plans are in place

Lead Ops support through hypercare and stabilization phases

Governance & Stakeholder Management

Lead readiness governance cadence: Status reporting Risk and issue management Stakeholder updates and escalations

Status reporting

Risk and issue management

Stakeholder updates and escalations

Collaborate across Ops, IT, QA, Training, and Business stakeholders

Required Qualifications

Bachelor’s degree or equivalent experience

Experience in operations, transformation programs, or readiness roles

Strong understanding of end-to-end operational processes

Experience supporting system implementations and conversions

Preferred Qualifications

Life & Annuity / Insurance operations experience

Experience in large-scale transformation or platform conversions (e.g., wmA, AWD/Chorus, cmA)

Familiarity with UAT, pilot testing, and hypercare models

Functional Competencies

Operational Readiness & Transition Management – Designs and executes readiness strategies to enable seamless transition to new systems/processes

Process Design & Documentation – Develops scalable, accurate operational procedures and guidelines

Training & Enablement – Ensures workforce readiness through structured learning and knowledge transfer

Testing & Validation – Drives Ops UAT and pilot validation aligned to business scenarios

Cutover & Stabilization Management – Executes transition and supports operational stability post-go-live

Leadership Competencies

Program Leadership – Leads cross-functional readiness activities across a single program

Stakeholder Management – Builds alignment across business, IT, and operations partners

Decision Making – Assesses risks and drives timely readiness decisions

Execution Excellence – Ensures on-time delivery of readiness milestones and outcomes

Behavioral Competencies

Collaboration – Works effectively across matrixed teams

Accountability – Owns readiness outcomes end-to-end

Adaptability – Responds to evolving program needs and timelines

Communication – Delivers clear, concise updates to leadership and stakeholders

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