Associate Manager Managed Access Program

Main responsibilities

• The Managed Access Program (MAP) Associate Manager’s primary role is to identify the “Managed Access” requests belonging to Sanofi or Affiliate from the Sanofi or Affiliate Portal and to maintain the tracking of these requests through the review process and until the decision is communicated to the requesting physician. The position reports to the in coordination with the M&OE operations and Governance Lead. Associate manager is the Owner of case submission process including verifying completeness of documentation, communication with Global Medical, recording decisions and country follow-up while ensuring compliance to MAP SOP.
• This includes but is not limited to the following:
• Process all the received MAP requests as per the agreed TAT and quality.
• Store and manage documentation of all processed requests.
• Supporting internal audits for MAP process and documents.
• Supporting queries related to MAP requests from HCP or Local Medical teams.
• Support Global MAP team in projects execution.
• Comply with all quality practices as per SOP and notify if any deviation.
• Support MAP requests go through MRPTC processes wherever applicable.
• Upload and organize all relevant documentation within SharePoint site and ensure audit-ready environment.
• Process Pre-Registration Import License and Restricted Import License
• Adherence to all the TAT & Quality check procedures
• Support in establishing a new process or system by closely working with Governance and/or Operations Lead
• Supports affiliates for MAP requests management process transition or requests by collaborating with Operations Lead and affiliate stakeholders.
• People : (1) Primary point of contact for local medical teams globally for MAP questions, case submissions, process inquiries etc.;(2) Responds to internal and external inquiries regarding Sanofi or Affiliate MAP (3) Liaise and coordinate with colleagues from Global & Local medical teams, Project Management team, and Quality; (4) Provide reporting and MAP program updates (as needed) to global medical teams (5) Maintain Global contacts lists for MAP communications
• Performance : (1) Ensure deliverables meet the required timelines, quality targets and adhere to the compliance requirements;(2) Managing MAP requests related documents timely storage and retrieval; (3) Escalating MAP requests to MRPTC process and managing the documentation (4) Timely sharing the MRPTC meeting notes to all the relevant stakeholders with appropriate actions; (5) Adhering to affiliate process while processing affiliate requests