Associate Manager

Work Your Magic with us!

Ready to explore, break barriers, and discover more?

We know you’ve got big plans – so do we!

Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics.

Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.

That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Who you are:

• Provide Level 3 production support for Medidata clinical data management systems like Rave EDC, Coder+, Designer, Rave Safety Gateway, and TSDV, addressing complex configuration, functional, and data-related issues.
• Impact and Risk Assessment for Medidata Releases and Configuration Changes
• Carry out approved configuration tasks in accordance with defined procedures and change controls.
• Outage Management Support and manage planned and unplanned outages, including communication, troubleshooting, and service restoration.
• Release and Change Management Manage all aspects of release and change activities, including planning, documentation updates, deployment, and postimplementation review.
• L3 Incident Management and Troubleshooting Provide Level3 support for complex incidents, perform advanced troubleshooting, and timely resolution.
• Interface Team Coordination Collaborate with interface/integration teams to provide required technical details, troubleshooting assistance, and impact analysis.
• Problem Management Conduct problem investigations, identify root causes, recommend corrective actions, and support prevention of recurring issues.
• Audit Support Provide required evidence, documentation, and support during internal and external audits.
• Qualification Documentation Updates Update and maintain operational phase qualification documents, including TS, TRA, CS, FRS, Admin Guides, and related artifacts.
• Review of Data Integrity, Backup, and Disaster Recovery (DR) Perform periodic reviews of data integrity controls, backup processes, and DR readiness for compliance and operational continuity.
• Act as the final escalation point for high-impact or recurring issues from L1/L2 support teams.
• Perform deep root cause analysis (RCA) and implement permanent fixes or preventive controls.