Associate Lead Consultant - SAP CS Job

Indore, MP, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

SAP CS ..Customer Service Consultant

Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .

Bachelor’s degree in Computer Science or equivalent from an accredited college or university.

Experience of SAP S/4 HANA Rise on AWS is mandatory

S4 Certification will be added advantage

Experience on the following topics in CS module

Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing

Corrective Maintenance Service, Preventive Maintenance Service

Service Contract Management,

Service Monitoring and Analytics

Warranty Claim Management - Customer Claim Processing

Warranty Claim Management - Supplier Recovery Processing

In-House Repair (3XK)

Recurring Services

Service Order Management

Interaction Center Service Request Management

Business Process Requirement GAPs and Analysis

RICEF-W Objects

Must be proficient in handling Issues/ troubleshooting / support functions.

Should have experience in building the integration of SAP with applications which are non-SAP.

Good knowledge on ticketing tools like service now, solution Manager etc.

Ability to establish and maintain a high level of customer trust and confidence.

Excellent communication skills.

Ready to work in 24 x 5 support environment.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.