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Associate L2 Support Engineer
Grab
Karnataka, IND
Full-time
Associate
Onsite
Discovered 1 weeks ago
Application and production supportSQLMySQLLog analysis and observabilityKibanaGrafana
Free
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Application and production supportSQLMySQL
Role Overview
The L2 Support Engineer handles production issues, application incidents, and operational escalations.
The role bridges L1 support and engineering through technical investigation, root-cause analysis, and incident resolution.
Core work includes data fixes, reconciliation-pipeline validation, runbook maintenance, and on-call incident support.
Success is measured through faster resolution, fewer repeat escalations, and stronger L1 self-service.
Key Skills for This Role
Application and production supportSQLMySQLLog analysis and observabilityKibanaGrafana
Full Job Posting
Company Description
Grab is a Southeast Asian superapp providing food delivery, financial services, and transportation services.
Grab uses technology and AI to support its mission of economically empowering people across Southeast Asia.
Team and Role Overview
The L2 Support Engineer handles production issues, application incidents, and operational escalations.
The role bridges L1 support and engineering through technical investigation, root-cause analysis, and incident resolution.
Core work includes data fixes, reconciliation-pipeline validation, runbook maintenance, and on-call incident support.
Success is measured through faster resolution, fewer repeat escalations, and stronger L1 self-service.
Critical Tasks
- Escalate unresolved L1 issues, prioritize incidents, and close them within defined service-level agreements.
- Investigate application, database, and infrastructure issues with Kibana, Grafana, Datadog, CloudWatch, and similar tools.
- Perform root-cause analysis and document data fixes and preventive actions.
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