Associate - Knowledge Management

At Zinnov, knowledge is not documentation. It is strategic capital.

As an Associate – Knowledge Management , you will help architect, govern, and scale an AI-enabled knowledge ecosystem that powers marketing, thought leadership, and enterprise impact. This role sits at the intersection of information architecture, automation, analytics, and AI. You will work closely with the KM Lead to transform how institutional knowledge is captured, structured, discovered, and activated across marketing systems and repositories.

Manage and optimize SharePoint Online and enterprise knowledge portals.

Design scalable site structures, permission models, and workflows.

Build metadata schemas, taxonomy frameworks, and tagging standards.

Improve enterprise-wide discoverability and search performance.

End-to-end Content Management

Define and operationalize content lifecycle frameworks.

Audit repositories and eliminate redundant or outdated content.

Standardize documentation formats and knowledge templates.

Ensure compliance with governance and information standards.

Build dashboards tracking repository usage, search success, and content contribution.

Translate usage data into structured improvement plans.

Identify knowledge gaps and improvement areas through data-led diagnosis.

Apply AI tools for auto-tagging, summarization, and intelligent Q&A.

Support implementation of LLM-driven search and recommendation systems.

Assist in prompt design, evaluation of AI outputs, and governance frameworks.

Explore multi-model AI use cases across text, documents, and structured data.

Partner with SMEs to capture tacit knowledge and convert it into reusable assets.

Conduct knowledge harvesting and documentation workshops.

Marketing knowledge becomes easier to discover and reuse—strong taxonomy, cleaner portals, and better search success.

Repositories stay governed and current—redundant content reduces and lifecycle routines run predictably.

Adoption improves—teams contribute more consistently and rely on KM assets in daily execution.

AI enablement compounds—auto-tagging, summarization, and Q&A reduce manual effort and improve speed-to-insight.

Reporting becomes decision-ready—dashboards show what’s used, what’s missing, and what to improve next.

Zinnov is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. We welcome applications from individuals of all backgrounds, communities, and experiences.