Associate Integration Engineer

We are looking for a highly skilled EDI Support Engineer to join our Technology Operations platform.

The ideal candidate brings hands-on experience across different middleware technologies, have a solution-oriented mindset and thrives in a fast-paced, agile environment.

You will play a key role in driving customer issue resolution, root cause analysis, improving customer experience, and mentoring team members, while collaborating closely with cross-functional teams.

Roles and Responsibilities

• Monitoring of Integration Platforms and data exchanges
• Address delivery failures; incident management
• Interact with customers, partners and business to resolve failures, issues
• Drive problem management for long or repetitive incidents
• Monitor and address platform performance issues
• L2/L3 investigations reported by L1 or vendors
• Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.
• Execute deployments and partner activations, including change validations.
• Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment, and on-boarding requests
• Manage certificate renewals
• Define requirements and test of self-service automation procedures
• Collaborate with business, vendors, development/project teams, mapping teams, EDI architects, Tech Operations
• Communicate operational events and plans

• Knowledge of EDI standards EDIFACT / ANSI X12
• Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.
• Knowledge on Seeburger BIS and/or Oracle is desirable.
• 2 to 5 years of IT and business work experience with a broad range of exposure to various technical environments and business units
• Knowledgeable on report creation via MS Excel or PowerBI