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Key skills for this role
Provide Tier 1 HR support via chat, email, and ticketing systems.
Respond to employee inquiries on HR policies, benefits, payroll, and time‑off.
Triage and route complex cases to Tier 2/SME teams.
Meet SLA targets for response and resolution times.
Document all interactions accurately in ServiceNow/ticketing systems.
Support employee onboarding queries and new hire orientation.
Escalate issues appropriately and follow up on open cases.
Process Workday transactions (new hires, job changes, terminations, transfers).
Manage employee data updates and corrections in HRMS.
Support onboarding and offboarding processes.
Create and update employee documentation (letters, contracts, amendments).
Ensure data accuracy and compliance with HR policies.
Support audits, integrity checks, and adherence to SOPs.
Excellent communication skills in English.
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Strong customer service orientation and empathy.
Ability to handle high call/chat volumes with professionalism.
Basic understanding of HR policies and processes.
Proficiency with ticketing systems (ServiceNow).
Hands‑on Workday experience (transactions, business processes mandatory).
Strong attention to detail and accuracy.
Problem‑solving mindset with process orientation.
Basic Excel skills.
Graduate/Degree in any discipline.
6 months–2 years of experience in HR support.
Lean certification (optional).
Flexibility to work rotational shifts.
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .
Verified company details for this employer are not available yet.
Full-time
Entry
Onsite
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