Associate for External Application

Work Schedule

• Office based
• Rotational shifts (9 AM - 6 PM/ 2 PM - 11PM/ 9PM - 6 AM) IST

Job Responsibilities

• Review User Access Request Forms received from clients and internal teams for accuracy
• Submit User Access Requests in IT Central
• Follow applicable departmental Standard Operating Procedures and Work Instructions
• Manage day-to-day tasks ensuring quality and productivity
• Complete required trainings within required timelines
• Ensure timely escalation and issue resolution
• Act as first point of contact for internal and external clients
• Perform troubleshooting to resolve issues in a timely manner
• Gather, investigate, and research background materials to understand subject matters and systems
• Ensure regulatory requirements and corporate policies are adhered to
• Build and maintain relationships with internal and external user community
• Liaise with internal collaborators for routing/escalation as needed
• Communicate via email, phone, or virtual meetings to answer queries, provide support, and escalate as needed

Minimum Qualifications

• Masters degree in life sciences

Preferred Qualification

• Applications Support knowledge
• Project Management knowledge
• Customer Service experience
• Local language(s) in addition to English

Additional Job Standards