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Associate Field Service Representative
SRC, Inc
Texas, USA
Full-time
Entry · 2+ years experience
Onsite
USD 63000-74000 yearly / year
Discovered 1 weeks ago
MS OfficeTCP/IP networkingMultimetersNetwork analyzersSpectrum analyzersOscilloscopes
Free
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MS OfficeTCP/IP networkingMultimeters
Key Skills for This Role
MS OfficeTCP/IP networkingMultimetersNetwork analyzersSpectrum analyzersOscilloscopes
Full Job Posting
- Assist in field training and service support at customer locations, both domestically and internationally, under close supervision
- Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
- Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
- Support customer operational needs, including occasional last-minute travel to potentially austere field sites
- Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment
- Develop and document after-action reports to support continuous improvement
- Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility
- Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations
- Help in the development and adherence to area-wide procedural/policy changes
- Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering -related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)
- Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
- Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
- Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation
- Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
- Self-motivated with good time management skills to handle routine assignments under close supervision
- Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
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